Refund policy
Last updated: 4 October 2026
SoulVow Premium is a €9.90/month subscription for a digital service. This page explains how cancellation, the EU withdrawal right and refunds work.
How to cancel
You can cancel at any time. Paid members can use the subscription management controls in the member area (Account & billing). Cancellation stops future renewals; Premium continues until the end of the current billing period, then your account returns to Free. Your profile, matches and conversations are not deleted by cancelling.
EU 14-day withdrawal right
EU consumer law gives you 14 days to withdraw from a distance contract. Because Premium is a digital service that starts immediately when you subscribe, you expressly agree at checkout that the service begins right away and that you waive the 14-day withdrawal right. This matches the rules that apply to digital content supplied with your consent before the withdrawal period ends.
Refunds
We will refund in these cases:
- You were charged in error (for example a duplicate charge or a charge after an earlier cancellation).
- A payment was taken but the Premium service was not delivered (for example a technical failure with no working access during the period).
- A refund is otherwise required by law.
We do not refund simply because you were not matched, messaged or introduced to a particular person — Premium is an access and efficiency upgrade, not a guarantee of a relationship outcome. If you believe a refund is due, contact us at thtycyprus@gmail.com with your account email, the charge date and amount. We aim to respond within 14 days and will process any agreed refund to the original payment method within a reasonable time.
Contact
thtycyprus@gmail.com · +357 95 955666 · THTY TRADING AND SERVICES LTD, Evangelou Floraki 50, House 3, 8560 Peyia, Paphos, Cyprus. See also the website terms and the privacy notice.